In today's financial world, numerous channels are available for customers to operate and manage their relationship with retail and corporate banks both locally and globally. AutoSoft Dynamics provides solutions and support for all customer business needs through various touch points and gateways available in the market which include branch banking, ATMs, point-of-sale terminals, IVR, Internet Banking and SMS banking. Our delivery channels interfaces integrate with our banking product suite to facilitate customers to use:
ATM - Automated Teller Machine module offers various banking services to customers through multiple interfaces, designed and developed using the ISO 8583 standard message format. Facilities banks can offer their customers include 24/7 access for cash withdrawal, balance inquiry, funds transfer, utility bill payments, etc.
SMS Banking - Monitoring ones account through transactional alerts and initiating requests for financial services with the help of mobile telecommunication devices has become an essential part of banking operations for customers. The offered services utilize 'push' and 'pull' mechanisms to conduct 24/7 banking and facilitated transactions include transactional alerts, basic account inquiries, account balance checking, statement viewing and requests for facilities including cheque book issuance.
IVR - Also known as telephone banking, IVR services are also an integral component for financial institutions who wish to offer various services to their customers through different touch points or external gateways. ASD's external gateways interface provides flexible integration with any call centre solution that the bank may already have or plans to acquire in future.
POS - Point of sale systems have high demands worldwide such as high and consistent operating speed, reliability, ease of use, remote supportability, low cost, and rich functionality. ASD's external gateways interface system supports easy integration for POS transaction with any switch.
AutoWEB - Internet banking system allow customers to access up to date account information & conducting transactions through internet channel under the industry standard security layers. The system provides information 24/7 a day without human intervention. Its self-registration process provides freedom to customer as he/she can register themselves without involving banks.
Some of the functionalities being provided through the above mentioned delivery channels include:
- Account balance
- Statements (mini & by period)
- Instrument (DD, PO, cheque book)
- Fixed deposits
- Cash deposits
- Cash withdrawals
- Fund transfers (inter-branch and inter-bank)
- Utility bill payments
- Check book request
- Statement request